Accountability helps to ensure that every employee will take responsibility for their performance and behaviors and continue to manage this responsibility. We can achieve powerful results when we implement goals and communicate with one another. Building an accountable workplace requires strong teamwork and collaboration. Every team member must have a strong understanding of the company's values and recognize the importance of their dedication to attain success.

The Accountability in the Workplace course will provide you with informative tools and practical strategies to help empower the team to achieve the benefits of accountability. Accountable employees will fuel performance and productivity and generate an enhanced workplace.

ADMINISTRATIVE OFFICE PROCEDURES:

Module One: Getting Started
Workshop Objectives


Module Two: Why Your Office Needs Administrative Procedures
Business Continuity
Succession Planning
Internal and External Audit Requirements
Recovery Planning
Case Study
Module Two: Review Questions


Module Three: Gathering the Right Tools
Binder
Section Divider
Sheet Protectors
Cover to Cover Binders
Case Study
Module Three: Review Questions


Module Four: Identifying Procedures to Include
Tracking Tasks for Some Days
Reach Out to Other Employees for Feedback/Ideas
Write Down Daily Tasks
Keep Track Using a Spreadsheet
Case Study
Module Four: Review Questions


Module Five: Top Five Procedures to Record
Use a Template to Stay Consistent from Track to Track
Be as Detailed as Possible
Use Bullet Points Instead of Paragraphs
Ask Someone to Execute the Procedure
Case Study
Module Five: Review Questions


Module Six: What to Include in Your Binder (I)
Phone Etiquette
Business Writing
Effective Time Management
Creating Meeting Arrangements
Case Study
Module Six: Review Questions


Module Seven: What to Include in Your Binder (II)
Policy on Absences
Breaks
Salaries
Benefits
Case Study
Module Seven: Review Questions


Module Eight: Organizing Your Binder
Create a Table of Contents
List Each Section (e.g. Accounting)
List Procedures in that Section
Keep Binder Updated with any New Changes
Case Study
Module Eight: Review Questions


Module Nine: What Not to Include in the Procedure Guide
Passwords
Identify Other Confidential Information Via Your Employer
Store Information in a Separate Folder Outside of the Guide
Find a Secure Location to Store
Case Study
Module Nine: Review Questions


Module Ten: Share Office Procedure Guide
Give Guide to Boss/Executive to Review
Inform Office Personnel of Procedure Guide
Place Guide in a Visible Area
Allow Office Personnel to Express Improvements/Updates if Needed
Case Study
Module Ten: Review Questions


Module Eleven: Successfully Executing the Guide
Create a One Hour Meeting/Seminar for Employees
Stay Consistent with Procedures
Make Employees Aware of any Updated Changes
Keep Open to Improvements
Case Study
Module Eleven: Review Questions


Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations