Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools to make them the people the office can't live without, and experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage their time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to become part of one's daily work routine. However, consistently applying the concepts every day is the key to changing and adopting new behaviors quickly.

ADMINISTRATIVE OFFICE PROCEDURES
Module One: Getting Started
Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives
Module Two: Getting Organized, Part One
Dealing with E-Mail
Managing Electronic Files
Keeping Track of the Paper Trail
Making the Most of Voice Mail
Module Three: Getting Organized, Part Two
Keeping Your Workspace Organized
Using a To-Do Book
The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module Four: Managing Time
Managing Your Time
Keeping Others on Track
Maintaining Schedules
Module Five: Getting It All Done On Time
Prioritizing
The Secret to Staying on Track
Goal Setting
Module Six: Special Tasks
Planning Small Meetings
Planning Large Meetings
Organizing Travel
Module Seven: Verbal Communication Skills
Listening and Hearing: They Aren"t the Same Thing
Asking Questions
Communicating with Power
Module Eight: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It"s Not What You Say, It"s How You Say It
Module Nine: Empowering Yourself
Being Assertive
Resolving Conflict
Building Consensus
Making Decisions
Module Ten: The Team of Two
Working with Your Manager
Influencing Skills
What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
Ergonomics
Stress Management
Dealing with a Heavy Workload
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations